TERMS AND CONDITIONS

TERMS AND
CONDITIONS OF THE VIRTUAL PROCEDURE / SERVICE

 Once we have received the letters of acceptance, explained our services and after the feasibility analysis of your process, we will provide you with a quotation.

1. Receipt of Letters and Submission of Quotation:
   
   • This step remains unchanged. The feasibility analysis is performed and a quotation is submitted to the customer accordingly.
2. Authorization of Quotation and 100% Payment:
   
   • This item also remains unchanged. Full payment for the service is required after authorization of the quotation.
3. Collection of Documents via E-mail:
   
   • Correction: Instead of collecting documentation physically, MIGRALAW will request that all necessary documents be sent digitally to legal@migralaw.org. This facilitates the collection of documents needed for the process in a more efficient and secure manner.
4. Sending Forms via Digital or Messaging:
   
   • Correction: Once MIGRALAW receives the documents, it will send the relevant forms to the client digitally by
     e-mail. In case physical forms are needed, they will be sent by courier service.
5. Exclusively Digital Communication Channel:
   
   • Correction: Communication between MIGRALAW and the client will only take place via email or
     WhatsApp. This ensures effective and direct communication, in accordance with the nature of the virtual service.

Document Management in Digital Format for MIGRALAW's Virtual Service

Predominantly Digital Process:

MIGRALAW's "Virtual Service" is designed to take advantage of digital technologies, allowing an efficient and secure management of the documents required for legal procedures. Most of the documents required by our clients and for the authorities will be handled in digital format, optimizing processing times and facilitating access to information.

Exceptions for Original Documents:

• Specific Cases: We understand that in exceptional situations, some procedures may require the presentation of original documents. MIGRALAW will coordinate with the client to identify these cases and determine the best way to handle and process these documents in a secure and efficient manner.

• Support and Advice: We will provide detailed advice on how clients can digitize and send their documents securely, ensuring that the integrity and confidentiality of the information is maintained.

Procedure for Handling Original Documents:

• Document Collection: In circumstances where original documents are required, MIGRALAW will arrange a secure courier service for the collection of these documents, communicating specific details and timing in advance to our clients.

• Secure Return: After the original documents are used for the necessary paperwork, we will arrange for their return to the customer through a courier service, within approximately 10 working days, ensuring a secure and reliable delivery.

• Express Courier Costs: In the event that a customer requests an urgent return of original documents, outside of the standard established timeframe, the additional costs generated by this express service will be the responsibility of the customer. MIGRALAW undertakes to clearly communicate these additional costs before proceeding with the express courier service.

MIGRALAW Commitment:

We are committed to using the best practices and technologies available for the secure handling of digital documents and originals, ensuring the protection of the privacy and confidentiality of our clients' information at all times.

Virtual Process Characteristics Related to Temporality in MIGRALAW

Customer-Centric Approach:

The success and efficiency of MIGRALAW's "Virtual Service" depends significantly on the active collaboration of the client. This model allows a unique flexibility and adaptability in the management of legal procedures, taking advantage of digital technologies to optimize processing times.

Factors Influencing Temporality:

1. Appointment and Process Management: The organization of virtual appointments and the execution of specific processes are fundamental to our virtual service. The agility in these steps depends largely on the proactive interaction and cooperation of the client with our team.

2. Client Resolution: The speed with which paperwork moves forward is directly related to the client's efficiency in complying with established requirements, submitting necessary documentation, and promptly addressing requests for additional information.

Client's Responsibilities:

• Active and Timely Communication: To ensure a smooth and efficient process, it is essential that the client maintains constant and timely communication with MIGRALAW through established channels, such as email or WhatsApp.

• Provision of Documentation and Answers: Speed in the delivery of documents and in the response to queries is crucial. An active and diligent participation of the client will facilitate a faster management of the process, impacting positively on resolution times.

MIGRALAW Commitment:

MIGRALAW is committed to providing clear guidance and continuous assistance throughout the entire virtual process. Our goal is to work hand in hand with our clients to overcome any challenges that may arise, ensuring a satisfactory experience and optimal results.

Importance of Communication Channels in MIGRALAW

Clear and effective communication is critical to the success of your immigration process with MIGRALAW. Using the designated channels of attention is essential for efficient management and to ensure that all your questions are answered and that you receive the necessary assistance in a timely manner.

Available Communication Channels:

• Customer Service Email(legal@migralaw.org): Ideal for detailed inquiries, sending important documentation and any communication that requires a formal record. This channel is preferred for matters that require extensive explanation or the sending of attachments.

• WhatsApp for Clients (+52 722-822-2546): Perfect for quick consultations, brief communications and updates on the status of your process. This medium facilitates agile and direct interaction with our team.

Recommendations for Effective Communication:

• Selecting the Right Channel: Choose the channel that best suits the nature of your inquiry. For complex issues or official documentation, prefer email; for quick queries or updates, WhatsApp is your best option.

• Response Time: Response times may vary depending on the channel and volume of inquiries. We appreciate your patience and are committed to respond as soon as possible.

• Complete Information: When making inquiries, especially by e-mail, please provide all the information necessary for us to provide you with accurate and effective responses. This includes specific details of your case and any specific questions you have.

The effectiveness of our communication is crucial to efficiently move forward with your immigration process. MIGRALAW is committed to open and transparent communication, ensuring that you are informed and supported every step of the way.

Personalized Service Hours: Our team is available Monday through Thursday, 9:00 am to 5:00 pm, and Friday, 9:00 am to 2:00 pm, ready to provide answers, advice and schedule virtual meetings as needed. We encourage our clients to plan their inquiries within these hours for efficient service, although we are also prepared to handle emergencies outside these hours as quickly as possible.

Maximizing Customer Experience: At MIGRALAW, we strive to be flexible and adaptive to our clients' needs, ensuring fast and accurate responses. Planning and active communication are key to effective immigration management, and our team is committed to providing the necessary support to ensure satisfactory results.

Return Policies for MIGRALAW's "Virtual Service".

Dismissal of the proceeding:

• Conditions: If a customer chooses to withdraw from the proceeding after the process has been initiated.
• Reimbursement: No reimbursement will be made in these cases, given the commitment of resources and time on the part of MIGRALAW.

Payment Default:

• Conditions: Not applicable, as the service requires full payment at the beginning.
• Refund: Not applicable.

Denial of Processing:

• Conditions: If the processing is denied due to a failure directly attributable to MIGRALAW.
• Refund: A full refund (100%) will be made to the customer.

Cancellation of the Process by the Client:

• Conditions: If the client decides to cancel the procedure after its initiation.
• Refund: No refunds will be made in these cases.

Migratory Rights:

• Conditions: With respect to payments made for migratory rights.
• Refund: No refunds will be made under any circumstances.

Procedure for Returns:

• Applicability: Only in cases where MIGRALAW is responsible for the denial of the procedure.
• Process: The client must follow MIGRALAW's procedure to request a refund, which will be processed according to the firm's internal policies.

These policies are designed to ensure a transparent and fair management of the procedures, respecting both MIGRALAW's commitment to its customers and the resources invested in each case. For further details or to initiate a refund process, customers should contact MIGRALAW directly through the official communication channels.

Assignment of Responsibles in MIGRALAW's "Virtual Service".

At MIGRALAW, each procedure is assigned to a qualified professional in a systematic way to ensure the best attention and specialization according to the case. If you need to communicate directly with the person responsible for your process to discuss specific details or exceptional situations, please contact our customer service area. Our team will coordinate and schedule a call or virtual meeting to attend to your needs in a personalized and efficient manner.

Payment Options at MIGRALAW

MIGRALAW offers various payment options to suit the preferences and needs of our customers, ensuring secure and convenient processes:

1. Payment with Debit or Credit Card in Mexican Pesos (MXN):

   • For customers in Mexico, we accept credit and debit card payments in Mexican pesos.
   • Clip Link: Make your payment by visiting our Clip link: "clip.mx/@migralaw".

2. Payment via PayPal in Mexican Pesos:

   • For those who prefer PayPal, we offer the option to pay securely in Mexican pesos.
   • PayPal link: Use"www.paypal.me/migralaw"to make your payment.

3. Bank Deposit or Transfer (BBVA):

   • If your preferred option is by bank deposit or wire transfer, here are the necessary details:
     • Company Name: MIGRALAW SAPI DE CV
     • Bank: BBVA
     • Account Number for Transfers: CLABE 0121-8000-1188-2382-03
     • BBVA SWIFT Code: BCMRMXMMPYM

These options are designed to facilitate a smooth and secure customer experience, allowing you to choose the payment method that best suits your needs. For any payment-related inquiries, please do not hesitate to contact us.

Causes for Cancellation of Processing and Limitation of Liability Clause in MIGRALAW's "Virtual Service".

Causes for cancellation of the procedure:

Client's Statement of Truthfulness:

• When initiating a transaction with MIGRALAW, the client commits to honesty, ensuring that all documentation and information provided are legitimate and authentic.

Consequences of False or Invalid Documentation:

• If MIGRALAW identifies that false documentation or invalid information has been provided, the current process will be immediately cancelled. This measure is taken to maintain the integrity and legality of the immigration processes managed.

Client's Responsibility:

• It is imperative that the customer guarantees the truthfulness and legality of all information and documentation provided to MIGRALAW. The responsibility for providing authentic data rests entirely with the customer.

Limitation of Liability Clause:

MIGRALAW is committed to providing high quality services, always seeking to act in the best interest of its clients. However, there are factors beyond MIGRALAW's control that may influence the results of the procedures:

• External Factors: MIGRALAW will not be responsible for delays, errors, or non-compliance resulting from changes in immigration legislation, decisions of governmental authorities, or technological problems beyond its reasonable control.

This clause seeks to establish a clear understanding between MIGRALAW and its clients regarding the responsibilities and limitations inherent to the "Virtual Service" service. MIGRALAW strives to adapt and respond proactively to changes and challenges that may arise during the migration process, always with the objective of protecting and promoting the interests of its clients.

PRIVACY AND CONFIDENTIALITY CLAUSE

MIGRALAW is firmly committed to protecting the privacy and confidentiality of all information and documentation provided by our clients. We implement advanced security measures to prevent any unauthorized access, disclosure, alteration or destruction of your personal data and legal documents. Our commitment to privacy and confidentiality is detailed in the policies available on all our websites, ensuring transparency and trust in our interactions.

ADAPTATION TO REGULATORY AND DOCUMENTARY CHANGES

In the ever-changing environment of immigration law, MIGRALAW keeps up to date with the latest legislative changes and documentary requirements. We are committed to informing our clients of any relevant changes that may affect their immigration procedures and will adjust our procedures accordingly. This may include requesting additional documentation or modifying legal strategies to comply with new legal standards, always ensuring the best possible outcome for our clients.

CUSTOMER-INITIATED CHANGES

We understand that our clients' circumstances may change. If you wish to change the scope or nature of your immigration processing after you have initiated the process, it is crucial to contact MIGRALAW as soon as possible. We will evaluate your request and, if necessary, revise and issue new terms and conditions to reflect the requested changes. Client acceptance of these new terms is essential to proceed with the modified processing, which may include adjustments to fees and processing times.

COMMITMENT TO CLEAR COMMUNICATION

MIGRALAW values the importance of effective and transparent communication. We are committed to keeping our clients informed throughout the process of modifying the process, providing updated and relevant information so that they can make informed decisions. Our goal is to ensure that each client feels supported and confident in the services we provide, maintaining open and direct communication every step of the way.

DISPUTE RESOLUTION AND REPUTATION PROTECTION

In the event of any dispute, complaint or disagreement arising between the customer and MIGRALAW in connection with the services offered, both parties undertake to attempt to resolve the situation through a structured process of negotiation and, if necessary, mediation. If these efforts are not satisfactory, the dispute shall be resolved through arbitration, whose decisions shall be final and binding on both parties.

COMMITMENT NOT TO DEFAME

The Client undertakes to refrain from making any kind of public statement, on social networks or any other media, that may be considered defamatory, discrediting or damaging to the moral and professional reputation of MIGRALAW. This obligation includes avoiding the dissemination of defamatory comments, misleading statements or unfounded accusations. Any dissatisfaction or concern is expected to be communicated directly to MIGRALAW through official communication channels.

Consequences of Defamation and Breach of Confidentiality: In the event of breach of the non-defamation undertaking or breach of the confidentiality obligation, MIGRALAW reserves the right to take legal action to safeguard your reputation and rights. In addition, any immigration proceedings or return process may be suspended until a satisfactory agreement is reached. It will be necessary to sign a letter of undertaking not to defame and confidentiality, both before and after the return process. The return process will only continue once this letter has been signed, studied and received.

FORCE MAJEURE

MIGRALAW shall not be liable for failure or delay of its obligations under these terms and conditions in case of force majeure events, such as natural disasters, strikes or significant political changes.

WAIVER CLAUSE

Scope of Services:

MIGRALAW is proud to offer professional legal services in immigration and immigration procedures, both in virtual and face-to-face modalities. Our team of experts is committed to providing high quality guidance, support and management based on our experience, up-to-date knowledge and current legal practices.

Limitation of Warranties:

1. Advisory Nature: The services provided by MIGRALAW, including but not limited to counseling, document preparation, appointment management and representation before authorities, are essentially advisory in nature. MIGRALAW strives to apply its best professional judgment, experience and diligence in all cases.

2. No Guarantee of Specific Results: Although MIGRALAW is committed to make every reasonable effort to achieve a favorable outcome, the client acknowledges and accepts that in the legal field, especially in immigration and VISA procedures, specific results cannot be guaranteed. External factors, including decisions of immigration authorities and changes in legislation, may influence the outcome of any proceedings.

3. Client Acknowledgement: By engaging the services of MIGRALAW, the client acknowledges and accepts these limitations, understanding that the advice and management provided by MIGRALAW is done with the objective of maximizing the chances of success, but without being able to assure a particular outcome.

Client's Responsibility:

The success of the procedures also depends on the client's cooperation, including the timely provision of complete and accurate information, as well as the delivery of all required documents in the requested forms and deadlines. The client agrees to fulfill these responsibilities to facilitate the process.

Modifications and Regulatory Changes:

MIGRALAW keeps abreast of updates and changes in immigration laws and regulations. However, the client understands that the legal environment is dynamic and that regulatory changes may affect the strategy and outcome of the proceedings initiated. MIGRALAW will not be responsible for the effects of such regulatory changes on ongoing procedures.

Comprehensive Agreement:

This disclaimer is an integral part of the Terms and Conditions of use of MIGRALAW's services and should be read and understood in conjunction with all other provisions set forth in the agreement between MIGRALAW and the customer.

MODIFICATION OF TERMS AND CONDITIONS

MIGRALAW reserves the right to modify these terms and conditions at any time. The modifications will come into force immediately after their publication on the website or their communication to the customer.

JURISDICTION AND APPLICABLE LAW

These terms and conditions are governed by and construed in accordance with the laws of the United Mexican States. Any legal dispute relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Mexico.