Refund and return policy.

MIGRALAW | Migratory Procedures in Mexico for Foreigners, Nomads and Investors - Refund and return policy.

REFUND AND RETURN POLICY FOR MIGRALAW LEGAL (Legal Services, Immigration and Visas)

This website is operated by MIGRALAW SAPI DE CV.

Company Information:

  • Company Name: MIGRALAW SAPI DE CV
  • RFC: MIG220126DC3
  • Phone: +52 55 4631 3626
  • Address:
    Monte Elbruz 124 Piso 2, Lomas de Chapultepec, Miguel Hidalgo, Mexico City, 11520
  • E-mail: admin@migralaw.org
  • Web site: https://migralaw.com/

PAYMENT PROCESS

  • Users may access the online payment service to pay for the products or services contracted through this website. Once the payment has been confirmed by our systems, the user will receive a confirmation of the payment by e-mail. Online payments can be made through our virtual POS, accepting VISA, MASTERCARD, AMERICAN EXPRESS cards.

CANCELLATION POLICY

  • Cancellations must be notified in writing, by sending an email to admin@migralaw.org. It is important to include all details related to the purchase, including full name, date of hire and contact information. Cancellations informed by alternate means will not be accepted.

    The return form is: https://form.typeform.com/to/yYJO7kEO

REFUND POLICY

a) Non-Payment: At Migralaw, we understand that financial circumstances may vary. However, once services have been contracted and agreed payments are not met, we will not be able to offer refunds. We encourage our clients to contact us to discuss any financial difficulties, seeking viable solutions together.

b) Rejection of the procedure due to causes attributable to MIGRALAW: We strive to offer the highest quality services, but in the unlikely event of a rejection of the procedure due to errors or negligence on our part, Migralaw is committed to refund 100% of the amount paid. For this, we require official documentation that the negative resolution is irreversible and directly attributable to our management.

c) Cancellation by Customer: We recognize that plans may change. If you decide to cancel your procedure for personal reasons:

  • Before significant actions: Within the first 5 working days of contracting, we will apply a flexible cancellation policy, retaining only 50% of the payment made to cover administrative expenses.
  • After significant actions: No standard reimbursement will be offered. However, we will evaluate each case individually to determine the possibility of a partial reimbursement, up to 50%, considering the work already done and the resources allocated.

d) Migratory Fees: Payments made for immigration fees are handled directly with the corresponding authorities and, therefore, are not reimbursable by Migralaw. We are committed to assist our clients in the process of applying for reimbursement before the corresponding authority, providing guidance on the necessary procedures. The effectiveness of this reimbursement will be subject to the policies of the immigration authority.

e) Refund Process: For all approved refunds, Migralaw is committed to process the refund within 15 to 20 business days from the date of approval. Our goal is to resolve efficiently, ensuring that funds are returned in the shortest possible time, subject to the processing policies of the banking entities.

General Considerations

  • Communication: For any refund request, cancellation or related inquiry, we encourage our customers to contact us directly at admin@migralaw.org, providing all relevant details to facilitate a quick resolution.
  • Transparency: We are committed to maintaining clear and transparent communication throughout the entire process, ensuring that our clients are informed every step of the way.

RIGHT OF CANCELLATION

  • MIGRALAW reserves the right to postpone or cancel contracted services due to force majeure or for reasons specified in the terms and conditions. In case of cancellation by MIGRALAW, the customer will be informed of the situation and alternative options or refunds will be offered as appropriate.

  1. In Exceptional Cases:

    At Migralaw, we understand that extraordinary situations may arise that require special attention. Therefore, in circumstances of high complexity or by prior agreement specifically established with your advisor, we may authorize the refund of 100% of the amount paid for our services. This authorization is applicable only under the following conditions:

    1. Express Authorization: The exceptional return will only be considered valid when explicitly authorized by Migralaw, through our official WhatsApp number or email. The authorization and the specific conditions under which this exception is granted will be clearly documented to ensure mutual understanding and avoid any misunderstanding.

    2. Confidentiality and Non-Defamation: By availing themselves of this exceptional return policy, both parties agree to maintain the strictest confidentiality regarding the terms, reasons and any details related to the return process. Furthermore, it is expressly agreed to avoid any action, statement or communication that may defame or negatively affect the reputation of Migralaw or any party involved. This commitment to confidentiality and non-defamation is essential to maintain integrity and mutual respect during and after the return process.

    3. Non-Litigation Agreement: As part of this exceptional refund process, the parties agree not to initiate legal action related to the services being refunded, based on mutual understanding and amicable resolution of any dispute.

    4. Refund Procedure and Estimated Time: Specific details on the refund procedure, including time frame and method of refund, will be clearly communicated at the time of authorization. Migralaw commits to reimburse within 20 working days from the date of return authorization. However, it is important to note that this time is approximate and may be extended in exceptional cases. In addition, the process of returning the funds is subject to the policies and processing times of the corresponding bank or financial institution. In cases where Migralaw cannot act on the bank's procedure, we will not assume responsibility for delays or inconveniences caused by such entities.

    5. Validation of the Request: Migralaw reserves the right to request additional information or documentation it deems necessary to validate the return request under these exceptional conditions.

    This exceptional returns section reflects our commitment to excellence in customer service, as well as our willingness to handle complex situations in a fair and respectful manner. Migralaw strives to maintain relationships based on trust and mutual respect, ensuring a safe and confidential environment for all our customers.

  2. Administrative Expenses and Reimbursement Policy

    Virtual Service:

    • No Refund: We understand that the digital nature of our "Virtual Lawyer" service implies the allocation of resources and the incurrence of costs from the beginning of the process. For this reason, and to ensure the sustainability of this specialized service, no refunds will be offered under any circumstances once the service has been contracted and activated.


    On-site service:

    • Customer Withdrawal: In the event that you decide not to continue with the procedure after having initiated the process with our "Presential Service" service, 50% of the payment made will be retained. This measure is taken to cover the administrative and management costs already incurred up to the moment of withdrawal, as long as no forms have been generated or the process has been formally started. .

    • Cancellation of the process after it has been initiated: If the process is cancelled once it has been initiated, no refund will be made. This is because the resources allocated for your case have already been effectively used in the management of the case.

    • Errors attributable to MIGRALAW:

      • Full Refund: In situations where Migralaw makes an error that prevents the continuation of the process or results in a negative resolution of the process, we will proceed to a full refund of the payment made by the client.
      • Refund Consideration: If a process handled by Migralaw does not progress within a reasonable period of time due to errors or negligence directly attributable to our management, we will assess the situation fairly and consider the possibility of a refund, partial or full, as appropriate.

    Reimbursement Times:

    • Timeframe: The timeframe for processing any confirmed refund is 20 business days from the date the cancellation of the service is confirmed or an error is acknowledged by Migralaw. It is important to note that this time is approximate and subject to the processing policies of the client's bank.

    Process for Cancellations:

    • Cancellation Form: To initiate the cancellation process, we request the client to complete a specific cancellation form, which will be provided by Migralaw. This form must be sent via email or WhatsApp.
    • Confirmation Letter: Upon receipt of the cancellation form, we will require a written letter from the client confirming their decision to cancel the service and detailing the reasons for their decision. This letter is an additional step to ensure clear communication and mutual understanding of the reasons for cancellation.

    • Definition of Causes Imputable to MIGRALAW

      As part of our commitment to transparency and customer satisfaction, we consider it essential to clearly define the situations in which MIGRALAW assumes direct responsibility for any inconveniences that may arise during the provision of our services. A cause is imputable to MIGRALAW under the following circumstances:

      1. Material Errors in the Management of Procedures: When a material error is made by MIGRALAW in the handling of face-to-face procedures. It is important to note that, for services performed digitally or virtually, this condition does not apply due to the specific nature of these processes.

      2. Negative Resolution Due to Error or Negligence: If a negative resolution of a transaction is directly the result of error or negligence on the part of MIGRALAW, and this situation cannot be modified or reversed through an appeal for review or a writ of nullity. In such cases, we acknowledge our responsibility and will proceed accordingly to rectify the error, including the possibility of a full refund to the client.

      3. Significant Delay without Justification: We consider a significant delay in the progress of a process, without reasonable justification, as a cause attributable to our management. We define as significant a delay of more than 2 months (60 calendar days) without progress in the process. In response to this situation, MIGRALAW undertakes to evaluate each case individually to determine the appropriate corrective measures, which may include adjustments in the process, compensation or partial or full refunds, as appropriate.

      Corrective Actions and MIGRALAW Commitment:

      • Evaluation and Communication: In the event of any situation attributable to MIGRALAW, we will proceed to a detailed evaluation of the case and will communicate transparently with the client to inform him/her about the causes, impact and proposed solutions.

      • Effective Resolution: Our goal is to effectively and satisfactorily resolve any inconvenience, taking corrective actions that may include from the correction of the error at no additional cost to the reimbursement of the payment made, depending on the specific nature of the case.

      • Continuous Improvement: We learn from each incident and apply continuous improvement measures in our internal processes to avoid the repetition of errors and optimize the quality of our services.

      MIGRALAW strives to provide services of the highest quality and reliability. Our commitment to integrity and transparency motivates us to take responsibility when due and to work tirelessly to maintain and strengthen the trust of our clients.

LIMITATION OF LIABILITY CLAUSE

MIGRALAW will not assume responsibility for delays, errors or failures in the provision of its services when such situations are the result of events beyond its reasonable control. This includes, but is not limited to, unforeseen changes in immigration legislation, delays attributable to governmental authorities, or failures in technological systems. MIGRALAW is committed to informing and handling these situations with the greatest possible diligence and transparency towards the client.

PRIVACY AND CONFIDENTIALITY CLAUSE

MIGRALAW guarantees its commitment to protect the privacy and confidentiality of all information and documentation provided by customers. Appropriate security measures will be implemented to prevent any form of unauthorized access, disclosure, alteration or destruction of personal information. Similarly, the client is expected to respect and maintain the confidentiality of the information to which he/she has access during the provision of our services. This obligation of confidentiality extends to all content available on our websites.

DISPUTE RESOLUTION AND REPUTATION PROTECTION

In the event of any dispute, complaint or disagreement arising between the customer and MIGRALAW in connection with the services offered, both parties undertake to attempt to resolve the situation through a structured process of negotiation and, if necessary, mediation. If these efforts are not satisfactory, the dispute shall be resolved through arbitration, whose decisions shall be final and binding on both parties.

COMMITMENT NOT TO DEFAME

The Client undertakes to refrain from making any kind of public statement, on social networks or any other media, that may be considered defamatory, discrediting or damaging to the moral and professional reputation of MIGRALAW. This obligation includes avoiding the dissemination of defamatory comments, misleading statements or unfounded accusations. Any dissatisfaction or concern is expected to be communicated directly to MIGRALAW through official communication channels.

Consequences of Defamation and Breach of Confidentiality: In the event of breach of the non-defamation undertaking or breach of the confidentiality obligation, MIGRALAW reserves the right to take legal action to safeguard your reputation and rights. In addition, any immigration proceedings or return process may be suspended until a satisfactory agreement is reached. It will be necessary to sign a letter of undertaking not to defame and confidentiality, both before and after the return process. The return process will only continue once this letter has been signed, studied and received.

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MIGRALAW reserves the right to make modifications to its return policies at any time, as it deems necessary and in full compliance with the terms and conditions accepted by customers when initiating any transaction with us. These modifications will be communicated through our official channels and reflected on our websites. By contracting our services, customers acknowledge and accept this power of MIGRALAW, ensuring a relationship based on transparency and mutual trust.